Privacy Policy

Last updated: June 2026

This Privacy Policy explains how VRL Scaffolding collects, uses and protects personal information when you use this website or contact us through the website.

Who we are

This website is operated by:

VRL Scaffolding
The Yard
Murrayfield Road
Fifers Lane
Norwich
NR6 2PA

Email: contact@vrlscaffolding.co.uk
Phone: 07345647908

Website: vrlscaffolding.co.uk

What personal information we collect

We may collect personal information when you use our contact or quote request form, contact us by email, or contact us by phone.

This may include:

  • Your name
  • Your phone number
  • Your email address
  • Your job location or postcode
  • The type of scaffolding you need
  • When you need the scaffolding
  • Details you provide about the job, property, access requirements or project
  • Any other information you choose to provide when contacting us

We do not collect payment card details through this website.

How we use your information

We use the information you provide to:

  • Respond to your enquiry
  • Contact you about a scaffolding quote or job request
  • Understand what type of scaffolding support you need
  • Arrange follow-up communication where needed
  • Keep basic business records
  • Protect the website from spam, abuse and security issues
  • Improve the website and understand how visitors use it

We do not use enquiry form submissions to add people to marketing mailing lists.

Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the situation, we may rely on:

  • Contract or steps before entering into a contract — where you contact us about a scaffolding quote, job or service.
  • Legitimate interests — where we need to respond to enquiries, manage business records, protect the website and operate our business.
  • Consent — where we use non-essential cookies or analytics cookies, where consent is required.
  • Legal obligation — where we need to keep certain records for legal, tax, accounting or compliance reasons.

Contact forms

This website uses Ninja Forms to collect enquiry and quote request information.

When you submit a form, the information you provide may be emailed to VRL Scaffolding and may also be stored securely within the website admin area.

The contact form is used so that we can respond to your enquiry. Please do not include sensitive personal information unless it is necessary for your enquiry.

Google Analytics and Site Kit

This website may use Google Site Kit, Google Analytics and Google Search Console.

Google Analytics helps us understand how visitors use the website, such as which pages are visited and how people interact with the site. This helps us improve the website and understand what information visitors find useful.

Google Search Console helps us understand how the website appears in Google Search.

Google Analytics may collect information such as:

  • Pages visited
  • Time spent on the website
  • General location information
  • Device and browser information
  • How visitors found the website
  • Website usage and interaction data

We do not use Google Analytics to identify individual visitors.

Where required, Google Analytics should only run after you have accepted non-essential cookies.

You can learn more about how Google uses information from websites and apps that use Google services by visiting Google’s own privacy information.

Google reCAPTCHA

This website uses Google reCAPTCHA v2 on the contact form to help protect the site from spam and automated abuse.

reCAPTCHA may collect technical information such as your IP address, browser details, device information and interaction data to help determine whether the form is being used by a real person or an automated system.

Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms.

Cookies

Cookies are small files placed on your device when you visit a website.

This website may use cookies for:

  • Basic website functionality
  • Security and spam protection
  • Remembering cookie choices
  • Website analytics, where accepted
  • Understanding how the website is used

Essential cookies are needed for the website to work properly and cannot always be switched off.

Non-essential cookies, such as analytics cookies, should only be used where you have accepted them through the cookie notice.

You can accept or decline non-essential cookies using the cookie pop-up on the website. You can also control or delete cookies through your browser settings.

Website hosting and security

This website is hosted on a VPS provided by KnownHost.

Website data may be stored on the hosting server as part of normal website operation. The website is backed up every night to help protect against data loss, technical issues or security problems.

We take reasonable steps to protect personal information, but no website or online system can be guaranteed to be completely secure.

Who we share information with

We do not sell personal information.

We may share personal information where necessary with trusted third parties who help us operate the website, respond to enquiries, provide services or meet legal obligations.

This may include:

  • Website hosting providers
  • Website maintenance and support providers
  • Email service providers
  • Spam protection and security providers
  • Analytics providers
  • Professional advisers, such as accountants, insurers or legal advisers
  • Contractors or suppliers, where needed to respond to or support a scaffolding enquiry
  • Public authorities or regulators where required by law

We only share information where there is a valid reason to do so.

How long we keep your information

We normally keep enquiry information for up to 12 months after the enquiry has been dealt with, unless we need to keep it longer for legal, accounting or business record purposes.

Website backups may retain information for a limited period as part of normal backup and security processes.

International transfers

Some third-party services used on this website, including Google services, may process information outside the UK.

Where this happens, we rely on the safeguards and data protection arrangements provided by those service providers.

Your data protection rights

You have rights under UK data protection law.

These may include the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information in certain circumstances
  • Ask us to restrict how we use your information
  • Object to certain types of processing
  • Withdraw consent where we rely on consent
  • Complain to the Information Commissioner’s Office

To make a privacy request, contact:

contact@vrlscaffolding.co.uk

You can also contact us by phone on:

07345647908

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.